All reviews

James Roper

Very hateful and very unpolite and very bad communication on this car lot

Taylor Buckner

My partner recently traded in a 2023 Kia Forte basically brand new roughly 18-20,000 miles on it. It was traded for a 2023 Chevy Trailblazer LT with 60,000 miles on it. From the start of our experience it wasn’t great we went to that location because we seen the car online and that’s where it said it was. We went to the car lot to look at the car and they said it wasn’t there it was at there Hickory location and they would have it on the way and call us when it got there. Fast forward they called around lunch time saying the car was there we go back and the car is still NOT there even though he just called us and told us it was. He assures us it’s on the way and we sit and wait around until it’s time to get the kids from school and we tell them we have to go and that’s when we found out the car was still sitting in Hickory and was NEVER in transport. The car didn’t arrive until around dinner time and we wasn’t even able to go back and get the car until the next day after waiting all day. Despite everything we had to deal with we still ended up getting the car and $4,000 in negative equity. Fast forward again after a month of having the vehicle the message “shift to park”. When this message is present you can NOT turn the car off. This isn’t normal and indicates there is something wrong with the vehicle. A couple weeks later we have a new message “service park brake”. We took the car straight to the dealership from this message and they are now telling us it’ll be $180 just to even look at the car to tell us what it needs when they are the ones who just sold it to us so there shouldn’t be anything wrong with it? It sounds to me like they took advantage of us because we are young and took our brand new car with no issues and handed us one with not one but two separate issues in just a matter of weeks. So now we have to go into negative equity again to trade in this car after we just paid off all the previous negative equity because we don’t feel comfortable keeping a car that’s gave us two separate issues in such little time of having the car. We just want to warn young people like us to not do business alone with these dealerships and to make sure there’s 100% nothing wrong with the car you are getting if it’s used.

Greg Pittman

Truck has less than 4000 miles. Let me repeat less than 4000 miles. Throttle sticks, cruise control don’t work. I think one might have to do with the other. Maybe not. But it is generous to drive. Lemon law

Holly Fairchild

This was a terrible experience. I could write a short story on the mess this dealership put me in. I bought a new car in 2022 then traded in the same year for a bigger and cheaper car because my family size changed. I was lied to by the salesman the day I traded, lied to by both finance managers.Ill spare their names. I have brought my car into that dealership 37 times since September of 2023. I have been on the side of road needing a tow twice. I have a $30,000 car that half works. The owner will refuse to talk to customers no matter the need. I have escalated this higher. I would never recommend to purchase a vehicle through this dealer.

Redbadger Compton

When the supposed honest army boy salesman there sales you a car and the cigarette/power out put doesn't work and the financing manager says it's not covered by the warranty but it wasn't working so much for them being honest a bunch of lying crooks and the army boy is supposed to be honest just a disgrace to his uniform do not buy a car go to the one in Morganton all they do is try their hardest to screw you over but the service dept especially the lady that works there is awesome she is helpful just don't buy anything from the army boy cause if he doesn't know anything about the cars he sales. Just shows what kind of soldier he was most likely not double checking equipment I wouldn't want to serve in a fix hole with someone like that

Robln Mlnlsh

No written review

Josh watson

Stopped to have brake work done...the guy looked at it and said it was fine. (I knew it wasnt). Took them an hour to take the wheel off...then charged me 60$ for it...and told me itd cost 315$ to change the caliper....I went to autozone, 55$ caliper and did it myself....will not ever be returning to this location

John edwards

The worst every ....the service manager was very rude and very unprofessional...she even got an attitude with my 17 year old son...now he was upset because is car was not right and still under factory warranty and she told gm that she would not repair it...but my son at no time did anything disrespectful towards her he was just upset ...but she took it upon her self to be disrespectful to him...just very rude and very bad attitude...I would recommend taking your business to McCurry -Deck as long as she is there working ..Its a little further to drive but at least they will treat you properly and take care of the issue that is under factor warranty with no issues ...trust me its worth the drive ...it will take a little more of your time but you will be very well taken care of..and so much happier with the results....I would give them a minus 5 stars but that's not a option ...Steve should reevaluate his staff before he loses all his business to his competitors ..

J B

No written review

Peter Niewinski

No written review

lisa jones

Well we purchased a new Denali this year and it needed its first service this week so we went by to get it serviced were we bought it Jim cook and was told it would be next week b4 they could do it well that's not what we were told when we bought a 50000 dollar suv so wished we went somewhere else to buy we wanted local but it seems it would be better to drive out of town!! Very disappointed!!!

Frank Lee

They push to much try to make a sell that you don't want to . If you buy a vehicle from here you are going to regret it.

Matt Jones

We broke down on our way to Asheville. We had our truck towed here over the weekend. The looked at it on Monday and made the initial diagnosis that the transfer case needed to be replaced but it took them til Friday to actually replace the transfer case. When they went to replace the transfer case they found another problem with the transmission but couldn't get it looked at until Monday. On the 2nd Friday that they'd had the car (2 full weeks now) they told me it still wouldn't be done until the following week. I asked what needed to be done and they said they still had to install the transfer case and the drive shaft. Only an hour later I called back and they said the parts were back in the vehicle but they still wouldn't get the car to me until Monday. There was still a couple hours left before they closed and all they had to do was put some fluid in and test drive it but they wouldn't give me the car back til Monday. Only after I demanded my car back and showed up in person did they get the work done. Jim Cook's knew I was broke down and did not care about the customer at all. They are incredibly slow and unprofessional. I wouldn't recommend Jim Cook's to anyone.

Jennifer Brooks

Before purchasing, the dealership was helpful and easy to contact. I will say they were very pushy for me to buy the car that day when I explained twice that it was the first car I had test drove and felt more comfortable testing out other cars before I made a final decision. After they got my money, I realized what kind of people I was dealing with. I called the day after my purchase to try and get a copy of my service agreement because I was not able to find the copy given to me at the time of signing. I spoke with Chris and he continued to tell me that I have a copy. I had to ask three times if he would just send me another copy which he said he would put in the mail. Waited almost a month, then Megan contacted me asking me if I wanted my plate mailed to me. I told her that I did and also would like a copy of my service agreement that I still had yet to receive and she continues to tell me that I have a copy already. So a week goes by, my temporary tag expires, and I have not received my plate OR the copy of the service agreement. When I call the dealership to ask about it, I started explaining my situation to the general manager who cuts me off mid sentence to tell me that a salesperson had just walked in and she can't talk to two people at once so she would need to call me back. Well days go by, still no plates. Turns out it got lost in the mail because my address was written illegibly so USPS mixed up the address. The icing on the cake was when I went to get an oil change and was charged when I stated during the sigining of my contract that I would like oil changes included. I would NEVER recommend this dealership to anyone. I definitely feel my lack of knowledge in purchasing cars was taken advantage of.

Thundation Gaming

jim cook chevrolet has unprofessional service people in parts department...spent money on gas and time because they told me to come down anytime before 5 and they could help me...well when i get there at 3 they tell me the person went on vacation and no one else knows how to make a key ...you work in the parts department and dont know how to make a key?!?...absolutely horrible....not recommended at all!!