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500 verified reviews, 4.8★ average, sorted by most recent.

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Showing 1–11 of 11 3-star reviews.

August 26, 2023

Ed Manley

My husband brought the car in for an oil change. I wanted to use my rewards to pay for some of it and i couldn't find my member number. They would not look it up! Too busy?!! This aggitated me very much!!

April 20, 2023

Scarlet Whitesides

It has been 86 days since my GMC was dropped off at Jim Cook for repair. Update: Our GMC has been with Jim Cooks for 119 days as of today. The part to fix our vehicle is still not being manufactured, so there is still no estimated time as to when we will be getting our GMC fixed :( We have updated our review to a ⭐️⭐️⭐️ solely due to the efforts the folks at Jim Cooks are making to accommodate our needs while we continue to wait on the unknown ETA for a part to fix our GMC.

Response from owner

Hi Scarlet, I have tried reaching out to you twice over the last two days and was unable to speak with you. As you have discussed with your Service Advisor Mike, the Diesel Particulate Filter (DPF) that is required to repair your vehicle is currently on backorder from the manufacturer due to a shortage of raw material and supply chain issues. While I realize this situation is frustrating, we have been in contact with General Motors regarding your repair for the entire length of time your vehicle has been down. We have escalated your part service case to the highest priority and at this point have been speaking with our GM representatives on a weekly basis waiting for updates. While we have been hoping for a quick resolution, we have no control over GM's ability to produce this part, which is why we have had you in one of our Service Loaner vehicles for more than 80 days at this point free of charge. I would love to speak with you more about this if you could return my call at (828)652-3221. Landon

March 21, 2023

August 3, 2021

Tonya Davis

I was there to have 2 new tires put on the front of my car. My appointment was at 8:00 am and it took 1 hour to do this. To me, this should not have taken an hour.

Response from owner

We apologize for the delay in your repair Tonya. Feel free to reach out to Landon, our Service Manager, about these concerns. We do strive to make everyone happy every time but we need to know when we don't quite reach those goals - that's the only way we can get better. Take Care & Thank you for your business!!

August 20, 2021

May 24, 2021

Freekie One

Parts not readily available. Scheduled Oil Change and dealership failed to make sure all the needed parts to perform the Job were on Hand. This caused delay and getting the vehicle back in a timely manner

Response from owner

We hate to hear that your experience wasn't up to our standards. I relayed your survey & review to our Service Manager who has been trying to reach out to you via phone & email unsuccessfully this week. At your convenience please contact Landon at 828-652-3221. Thanks for your business.

May 28, 2021

May 9, 2021

Tim Hollifield

Helpful

Response from owner

Thanks Tim!

May 12, 2021

March 22, 2021

Gary Bosley

I was informed the engine had a bent push rod, and it was replaced. When I asked what bent the push rod I was told they found a letter that said check for a bent rod, if bent replace it. This is not an exceptable answer, as a push rod doesn't just become bent. I'm not confident in this repair and have decided to look to trade this truck in at another dealership.

Response from owner

Mr. Bosley, we're sorry the GM recommended service wasn't what you had expected. We'd love to discuss this with you further, if you'd like. Please feel free to reach out to our Service Manager, Landon Dirhold, during their normal hours Mon-Fri 7:30-5:30. Thanks for your business, we appreciate it.

March 29, 2021

December 16, 2020

Patsy Patsy

No written review

Response from owner

Thanks for the feedback, I'd love to know what we could have done to earn a full 5 Star review. If you would be so kind to reach out to Erin at (828) 652-3221 and share your experience, we can learn what we could have done differently and perhaps help you and others in the future. Thanks!

December 18, 2020