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Jim Cook Chevrolet GMC

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Thundation Gaming

July 31, 2013 · review of Jim Cook Chevrolet GMC

jim cook chevrolet has unprofessional service people in parts department...spent money on gas and time because they told me to come down anytime before 5 and they could help me...well when i get there at 3 they tell me the person went on vacation and no one else knows how to make a key ...you work in the parts department and dont know how to make a key?!?...absolutely horrible....not recommended at all!!

Response from owner

Greg, I apologize as there is no excuse for what happened. I can only say that we’re not perfect and sometimes we make mistakes. Per our conversation on the phone you have a $XXX credit here at the store, to make up for your time and fuel, that you can use however you see fit and at your leisure. Again, I apologize and I hope that we can make it up to you in the future with outstanding service. Steve Dirhold

September 23, 2013

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