Matt Jones

We broke down on our way to Asheville. We had our truck towed here over the weekend. The looked at it on Monday and made the initial diagnosis that the transfer case needed to be replaced but it took them til Friday to actually replace the transfer case. When they went to replace the transfer case they found another problem with the transmission but couldn't get it looked at until Monday. On the 2nd Friday that they'd had the car (2 full weeks now) they told me it still wouldn't be done until the following week. I asked what needed to be done and they said they still had to install the transfer case and the drive shaft. Only an hour later I called back and they said the parts were back in the vehicle but they still wouldn't get the car to me until Monday. There was still a couple hours left before they closed and all they had to do was put some fluid in and test drive it but they wouldn't give me the car back til Monday. Only after I demanded my car back and showed up in person did they get the work done. Jim Cook's knew I was broke down and did not care about the customer at all. They are incredibly slow and unprofessional. I wouldn't recommend Jim Cook's to anyone.

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