All reviews
500 verified reviews, 4.8★ average, sorted by most recent.
Cecelia Smith
I brought my car here to fix because businesses in this town aren't good with trouble shooting what's wrong with your axels and why your car is going through rotors and shakes. My car now drives better than it did when I bought it. it was worth the money I spent to get it fixed considering what I put into my car at the other places. Marion tire, did not put a bolt back in my brake caliber and there is no way it could fall out because of how it is placed against the rotor and it messed my brand new rotor up. My husband called and told them about it and he was told that they couldn't prove it was their mistake, like it could come out on its own, not!!...Ummm that's why I'm bringing my car to Jim Cook for now on.
Kyle P
Great service department, they communicate everything to the customer and stay focused on your issues until they are correct.
Response from owner
December 2, 2022
Ron Stafford
First honest GM dealer I have experienced!! I will always use them.
Response from owner
December 2, 2022
Lee Faust
Very nice staff.
Response from owner
December 2, 2022
Heather Parker
Great communication! Very accommodating to meet our schedule and get all the paperwork signed. Made the car buying process so simple and quick. Ian was great to work with.
Response from owner
December 2, 2022
Peter Rutherford
Came in for oil change,next thing you know, windshield is replaced,your customer service goes above and beyond,very nice company and people are fantastic,thank you very much.
Response from owner
December 2, 2022
Delmar Gene Cannady, Jr.
No written review
Response from owner
October 20, 2022
Katie Runion
Al and Jeremy were sooooo good!!! Professional, considerate, and fast with our truck purchase!!
Response from owner
October 20, 2022
C. L. Jackson
excellent staff do a great job
Response from owner
October 20, 2022
FisherMobile Home Park
Staff was very professional. Work was completed in a timely manner, they answered any questions that I had. Very pleased.
Response from owner
October 20, 2022
Heather Collins
Just did a very low hassle deal with Ian and he worked hard to get me where I needed to be and then personally delivered my new ride. Thanks so much for making us a 2 car family!
Response from owner
October 20, 2022
James Moore
We had the pleasure of working with Ian Buchanan at Jim Cook Chevrolet. Ian worked with us to find my wife her new 2023 Buick Encore GX. The whole team was a pleasure to work with, patience, honesty and integrity is what we received with Ian and Jim Cook Chevrolet.
Response from owner
October 20, 2022
Pam Died
No written review
Response from owner
October 20, 2022
Bre B
I enjoyed purchasing a new vehicle from Jim Cook Chevrolet. The staff made the entire process enjoyable and easy. Chris my salesman, was great as well as the manager Jeremy. I would recommend buying a car from here!
Response from owner
October 20, 2022
Kelsey Williams
Great experience! I worked with Chris Lewis and he was so wonderful! Wry responsive and communication was great. Having the vehicle delivered to me was the icing on the cake! Super quick and easy process! Would definitely recommend this dealership!
Response from owner
October 20, 2022
Sadonia Melton
Cynthia is the friendliness person I have ever met. The vehicle they gave me to drive while mine was being fixed, was awesome. Teddy took the time to look at my car Saturday for me. Everyone was so concerned and nice.
Response from owner
October 20, 2022
Scott Revis
It was like a commercial! Gary, Gary, and Allen were unbelievable! It was the best experience buying a car that I have ever had! We finished up about an hour after the dealership closed and Gary sat in the my new truck and programmed everything for me! Best service that I have ever had!
Response from owner
September 15, 2022
Krickett Militello
Always a pleasure. Service department looks out for what I need - and doesn't push something I don't! I appreciate that.
Response from owner
September 15, 2022
Mark Buchert
Quick, easy, no BS car purchase. Awesome condition vehicle and was better than the ad even stated online. Great price for vehicle. Highly recommend
Response from owner
September 15, 2022
Dustin Frost
Completely transparent on cost, value and basically everything in the process. Honored some pricing and such that I had no clue on and dealerships from my area would have burned me. That's why I went down the mtn to check them out. Just a good hometown style dealership. Highly recommend to just give them a try if you anywhere close to the location.
Response from owner
September 15, 2022
mark curran
it was very professional and pleasent....very friendly staff... i was acutally happy when i left there....its was a great palce to do business...i drove from asheville to visit the dealership ( about 1 hour)
Response from owner
August 22, 2022
Rebecca Loftis
My experience with Jim Cook Chevrolet has always been positive!
Response from owner
August 19, 2022
Donnie Hilzendager
Everything was smooth. The sales staff took great care to make sure we knew what we needed to know about the vehicle and the finance manager did as well on the service contracts and other items we purchased. Thanks for making it easy!
Response from owner
August 19, 2022
Susan Pool
I had a great experience buying a new car at Jim Cook Chervrolet. From the moment l walked in until the time I walked out with my new Buick the staff were so helpful and made the experience a pleasant one. My salesman, Al, was wonderful! I appreciate his positive personality and thank him for being such a good listener. Thanks to Allan for working later to help me finish the paperwork and did it all with a great attitude. Thanks to the great folks at Jim Cook for making my experience a pleasant one!
Response from owner
August 19, 2022
Becky Parker
My husband and I purchased a car today. And Al Zayas made the experience so wonderful! Thank you also to Allen Pruitt who helped make it go smoothly as well. Highly recommend!!
Response from owner
August 19, 2022
RL Hoilman
These people are local people that know how to treat you!!!
Response from owner
August 19, 2022
David Arnold
Good to work with!
Response from owner
August 19, 2022
Danny Skaggs
From start to finish they go out of there way to make you like you are dealing with a very honest dealership
Response from owner
July 21, 2022
Jessica Caudle
I had an oil change scheduled, the staff was very polite and respectful. They were very quick with their work but also very detailed with their work. I truly appreciate every employee at Jim-Cook Chevrolet and all their hard work!
Response from owner
July 21, 2022
John O
Here’s the deal, near or far, do yourself a favor and consider Jim Cook. As a McDowell resident, I deal with them 100%. Service, I call Landon and Cynthia. Sales, ask for Jeremy and Al. Above all, Erin is top notch with any questions you might have. I trust multiple cars to their care. We are blessed that they are local and and believe in service after the sale.
Response from owner
July 21, 2022
Tiffany Bush
Great experience, very professional
Response from owner
July 21, 2022
Doc King
No written review
Response from owner
July 21, 2022
Steven Clark
No written review
Response from owner
July 21, 2022
Candice Workman
Quick and friendly service.
Response from owner
June 8, 2022
Gene Gardner
No written review
Response from owner
May 12, 2022
Eric Brown
Good and fast service friendly group
Response from owner
May 12, 2022
Marchelle Sparks
Had my car inspected. Fast and friendly staff. Will go back.
Response from owner
May 12, 2022
Jean Randolph
No written review
Response from owner
April 28, 2022
lloyd hise
No written review
Response from owner
April 28, 2022
Christian Williams
The People were great. Thanks
Response from owner
March 21, 2022
Jesse Paxton
Staff was very good.
Response from owner
March 21, 2022
kyle greer
As someone who used to work there I can honestly and true fully tell you that this is hands down the best dealership in town! Starting with sales you have Lee, Jeremy, hunter, Al and can’t forget Gary, who are literally the best sales people I’ve ever met they are always on top of everything making sure there customers are happy and have what they need. Then you have service, Cynthia is a very great person who is always on top of everything in the service department, moving on to the parts department you have Casey and Tyler, great guys friendly and definitely on top of everything! Can’t forget the man himself Landon the service manager really great guy always staying busy and making sure everything is up to par. Can’t forget Harvey the alignment man who in my personal opinion is the best alignment man in this town, he knows his stuff and is very good at his job.I always recommend my friends and family to come here because they have service that is unmatched by anyone else. Keep up the good work guys!!
Response from owner
March 21, 2022
Matthew Phillips
Great parts, service and sales department. All top notch employees with impeccable customer service.
Response from owner
March 21, 2022
Jeremy Ward
No written review
Response from owner
February 24, 2022
Adrian Pearson
Extremely simple. Had a brief conversation about what I needed in my next vehicle. He explained options GM offered to fit those needs. He even took the time to explain a few other things to consider when purchasing my next vehicle. We built it. I was kept informed of expected arrival and we bought it! Looking forward to building the next one, I hear it might be all electric!!
Response from owner
February 24, 2022
Jonathan Hutchinson
Great place to do business. It was the quickest car deal we’ve ever made. Very polite and professional and made sure everything was good to go before we left. Al was such a pleasure to do business with.
Response from owner
February 24, 2022
Landon Miller
I dealt with salesman Hunter, Manager Jeremy, and finance Allen. All three were welcoming, professional, and made the experience great. I would definitely recommend this dealership to others looking others looking for a vehicle.
Response from owner
February 11, 2022
Kathy D Harris
Wonderful staff an fast service
Response from owner
February 11, 2022
animeniac_15 *
Good all around experience. No complaints at all.
Response from owner
February 11, 2022
Chris Linson
Very courteous, timely and professional
Response from owner
February 11, 2022