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Jim Cook Chevrolet GMC

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Scarlet Whitesides

April 20, 2023 · review of Jim Cook Chevrolet GMC

It has been 86 days since my GMC was dropped off at Jim Cook for repair. Update: Our GMC has been with Jim Cooks for 119 days as of today. The part to fix our vehicle is still not being manufactured, so there is still no estimated time as to when we will be getting our GMC fixed :( We have updated our review to a ⭐️⭐️⭐️ solely due to the efforts the folks at Jim Cooks are making to accommodate our needs while we continue to wait on the unknown ETA for a part to fix our GMC.

Response from owner

Hi Scarlet, I have tried reaching out to you twice over the last two days and was unable to speak with you. As you have discussed with your Service Advisor Mike, the Diesel Particulate Filter (DPF) that is required to repair your vehicle is currently on backorder from the manufacturer due to a shortage of raw material and supply chain issues. While I realize this situation is frustrating, we have been in contact with General Motors regarding your repair for the entire length of time your vehicle has been down. We have escalated your part service case to the highest priority and at this point have been speaking with our GM representatives on a weekly basis waiting for updates. While we have been hoping for a quick resolution, we have no control over GM's ability to produce this part, which is why we have had you in one of our Service Loaner vehicles for more than 80 days at this point free of charge. I would love to speak with you more about this if you could return my call at (828)652-3221. Landon

March 21, 2023

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Other reviews

October 27, 2020

April Summerlin

No written review

April 21, 2021

Krinn Evans

Lea Hall and all the staff at Jim Cook Chevrolet went above and beyond in finding and selling to me my Chevy Bolt. The list of have to's was long but they managed to fill every one of them. I will be shopping her again. I highly recommend this dealership.

December 21, 2024

Roland Gehman

No written review

April 13, 2024

Ann Heard

Taken care of in a timely manner. I am learly of the place, though, since my last visit was a nightmare. I only went there because I purchased the tires there. Had I not purchased them there, I would have gone elsewhere.