All reviews

Rachael Seymore

Great ev charging station

Manda B

Very friendly and efficient

M. G.

Awesome dealership with two level 3 fast chargers. Always worth the visit on the way up to Mount Mitchell.

Richard Turner

Great people, great work!

Debbie Doom

No written review

Brian Flowers

Explained my problem very well. I was kept informed about the things needed and done to resolve the problem. Was fixed in a timely manner.

P Rose

The Service team was awesome! Very nice and welcoming. Great communication and quick service turnaround. I’m new to area so knowing I have such a friendly and reliable service team for my vehicles is a great thing!

Bryan Dombrowski

I contacted five dealerships in the last month and ian gave better service than all of the others combined. Allan worked hard to get me a great finance deal. They gave me hotel and dinner recommendations, and we covered tourist things to do in the area. My wife and i buy new vehicles every year and we never get the quality of service we received this week. I could not be happier.

Maurice Neveu

People were very friendly and helpfull

Leona Finch

If you need a great car or truck this is the place to go great service great people my second car I have bought from them

Jennifer Romaine

I bought a 2021 Silverado High Country from another dealership, have had many, many issues with it since. The service dept. at the original dealer was less than helpful (to put it mildly) to try and resolve the issues. Having had a previous Chevy vehicle serviced at Jim Cook I decided to bring the truck in for them to try and diagnose / resolve. I am so thankful for these people!! Landon is my service manager, he went above and beyond to chase down what the issues were, including bringing in someone in from GM to drive and troubleshoot. They were in touch frequently and explained every step along the way. The shop is a busy one (understandably!!) but they worked tirelessly on my truck, I left there with great peace of mind. I can truly & honestly say, they have a customer for life after such a pleasant experience. I was a fool for not buying my truck from these wonderful people to begin with! Thank you again & again to Landon & the rest of the service team!

Tonya

Gary McNeeley was the best. He listened to what I was looking for and when one came in he called and I went to look at it and bought it. Everyone at Jim Cooks Chevy are very friendly and always go above and beyond. Thank you guys so much.

Bandit

Ean was very helpful and polite. Answered all our questions.

William Archer

Great, if they didn't know the answer to something they could find out who did know, and friendly. Very easy to work with.

Robert Tyler

Very helpful finding the truck I was looking for. Very satisfied with the whole experience.

S R

The team is a group of hardworking individuals but more than that they’re down to Earth people. Very helpful and kind people to work with. You can’t ask for better than these guys. Definitely recommending them to friends and family. Thank you Ian, Gary, and Jeremy! Thank you Jim Cook Chevrolet!

Kimberly Burleson

This service team goes above and beyond to accommodate the most complicated issues. I am thankful for the patience and eagerness to help me with my car. Thanks to all!

Colton Marie Jones

I wanna tell yaul If you’re wanting to car shop this is the place to go. I don’t think I’ve ever had an easier and nicer experience when buying a vehicle before. We bought a 2024 Chevrolet Silverado 2500 and worked with Ian. He was professional, knowledgeable, and didn’t push us into the deal like most salesmen. A huge shoutout to Al as well, he was great in assisting us to. The sales manager Jeremy was so helpful with getting us in the truck of our dreams. We are absolutely over the moon about our new truck. Thank you Ian, Al, and Jeremy !

tommy Holbrook

Good honest people and friendly!!

richard cooper

Very friendly, professional, and extremely helpful. I travel over an hour to get there so they can take care of my car.

Gary Mcneely

Very professional and great service

Scott McClure

Great service!

Elizabeth Caudle

The best people that I have every met

john bailey

Been trading with Jim Cook chevrolet for 25 years and still going back

T Three

Gary McNeely and the team at Jim Cook Chevrolet were wonderful to do business with. Jim was honest and very communicative, which is hard to find these days. It was the best car buying experience we have ever had!

Debbie Franklin

No written review

Gayle Pittman

Good quick service

Chad Nicholson

Appreciate the communication with the service manager and helping me understand my situation and options.

Karen West

No written review

Daysha Mack

Very friendly and helpful. Thank you to Ian for doing everything he could to get me into my new car. Thank you to the staff for being helpful

Laura Salas Bonilla

It was a good experience as usually

Michael Phillips

Absolutely nice and helped us the whole time, 10/10 would get a car there again

lonny payne

Very friendly staff and very helpful service

Sarah Grech

Very fair and honest dealership. When you call ask for Al. He was very helpful, kind and friendly. Al and Allen were a great team and made the process very simple.

Ronald McGovney

Finished my truck service 3 hours earlier than I expected. Great people, great service.

Joel Abee

Very pleasant

Johnnie Banks

I had ordered seatbelt extenders and when they came I was informed that they were not charging for them because GM considered them safety items

Buz Buzogany

I received immediate attention to my problem, and even though I was a walk-in, my issue was solved in less than 45 minutes. Everyone was courteous and respected by time.

ML Boehme

Great service with good friendly people.

F Trull

Jim Cook's is a clean facility with a great selection of vehicles. A staff member named Jeremy was so courteous as to reach out to us immediately after a visit we paid where things didn't go for us ( my husband and myself ) as we'd planned. Jeremy spoke with me about what may have happened and extended courtesy on our behalf in order to resolve our issues. He wanted to help us find what we were looking for. I'd say Jim Cook's is an honest and hard-working business who care about their customers and are willing to go beyond the standard level of customer service to provide their best.

Rachel Nichols

It was just amazing experience Al was the best dealer. Thank u Rachel Nichols

Stephanie Pritchard

Chris, Jeremy, and Allen were all so helpful in helping me purchase my Equinox. Compared to past purchases at other places, they really made this an easy and enjoyable experience! Honest and dependable, what a great team!

Mike Mallardo

Ian worked very hard to get me in something that worked well for me and my budget. He made sure to be honest and showed me everything that could be done for me. It was a long day of back and forth but Ian worked his magic and it worked out. I can’t say enough about my experience and have already been sharing my great experience there with others.

Laura Salas

It is always a pleasure to use Jim Cook services, everybody is always so nice with me and they help me much mpore tha expected

Kathy Harris

Always fast and efficient to deal with.

maria bishop

While on a trip to Nashville Tennessee my husband's truck had mechanical problems, The service department made it possible to repair the issues and he was back on the road, Thank You for going above and beyond to make this happen. GREAT PEOPLE AND OUTSTANDING SERVICE!!

Chris Roper

I have not decided upon a purchase as of yet, but like always the customer service and friendly, knowledgeable staff always make a great experience when I am looking to upgrade to a new vehicle.

Pat Hennessee

Very helpful and professional

Dano Mite

No written review

Joshua Mentzer

Al was very nice and helpful and showed me everything about my new truck