Parts & Repairs

Denise Jackson

Found a new trailblazer, on the lot. The salesman was very helpful and knowledgeable about the vehicle. I got a trailer hitch added to the vehicle and the service department went way above and beyond getting the vehicle in the shop to install it. Awesome dealership, highly recommend.

Ariana Camby

Parts and service are great here! Very respectful, kind, and genuinely nice people! I trust taking my vehicle here, and I wouldn’t take it anywhere else. Landon, Casey, Chris, and Caleb are all super fantastic guys to deal with as well.

Thomas Helms

Got the parts in quick and got it fixed quick

Aryan Bollinger

Had a very odd situation with a car recently, and the service at Jim Cook was phenomenal. I’ve had terrible dealings with another local dealer, so I wanted to give another service center a try, and I’m glad I did. Landon and Mike kept me in the loop about my repair, and the rest of the service team had me back in my car sooner than I thought. I’ll be giving them my business in the future.

William Howard

had made the appointment for 10:30am on 12/2/22 and we arrived at 10:31am. We were immediately greeted and taken care of. The guys had installed the roof rails to my 2023 GMC Yukon Denali in less than 25 minutes. One of the young men that installed it even talked us through how to slide them back and forth by unlocking them. Our experience could not have been any better.

Hunter Rogers

Had some car trouble on our way back to WNC. Stopped to have them take a look at what was going on. Super friendly staff and they were really transparent about what was exactly wrong with our Buick. Wouldn't have wanted help from anywhere else! Again, we were super thankful for how helpful everyone was here!

Rachael Seymore

Great ev charging station

M. G.

Awesome dealership with two level 3 fast chargers. Always worth the visit on the way up to Mount Mitchell.

Brian Flowers

Explained my problem very well. I was kept informed about the things needed and done to resolve the problem. Was fixed in a timely manner.

Scarlet Whitesides

It has been 86 days since my GMC was dropped off at Jim Cook for repair. Update: Our GMC has been with Jim Cooks for 119 days as of today. The part to fix our vehicle is still not being manufactured, so there is still no estimated time as to when we will be getting our GMC fixed :( We have updated our review to a ⭐️⭐️⭐️ solely due to the efforts the folks at Jim Cooks are making to accommodate our needs while we continue to wait on the unknown ETA for a part to fix our GMC.

maria bishop

While on a trip to Nashville Tennessee my husband's truck had mechanical problems, The service department made it possible to repair the issues and he was back on the road, Thank You for going above and beyond to make this happen. GREAT PEOPLE AND OUTSTANDING SERVICE!!

Jim Forrest

The issue was repaired. There was some kind of ring left on the drivers seat. It looked almost like a coffee cup ring. What ever was set on the seat left a ring that was cleanable.

kyle greer

As someone who used to work there I can honestly and true fully tell you that this is hands down the best dealership in town! Starting with sales you have Lee, Jeremy, hunter, Al and can’t forget Gary, who are literally the best sales people I’ve ever met they are always on top of everything making sure there customers are happy and have what they need. Then you have service, Cynthia is a very great person who is always on top of everything in the service department, moving on to the parts department you have Casey and Tyler, great guys friendly and definitely on top of everything! Can’t forget the man himself Landon the service manager really great guy always staying busy and making sure everything is up to par. Can’t forget Harvey the alignment man who in my personal opinion is the best alignment man in this town, he knows his stuff and is very good at his job.I always recommend my friends and family to come here because they have service that is unmatched by anyone else. Keep up the good work guys!!

Matthew Phillips

Great parts, service and sales department. All top notch employees with impeccable customer service.

Sally Tatler

Needed a new back-up camera. It was ordered and came on time. It was in stalled in avout an hour and I can now see what's behind me.

Christopher Dean

My mechanic shop frequently uses the parts department at Jim Cook. Casey and Tyler are excellent and extremely dedicated

Tonya Davis

Jim Cook Chevy did an excellent job fixing my car. They were very informative. The only thing I would add is, they should have more loaner cars or even cars that customers can pay to rent since there isn't a car rental place in McDowell County. It was very hard to find a way back and forth to work for 3 days.

Savannah Wild

Such great customer service! Staff was knowledgeable and very helpful when figuring out what needed to be done with my vehicle.

Ruben Holandes

Parts and service members Casey and Tyler were very helpful in locating and installing the desired correct equipment for my vehicle.

Freekie One

Parts not readily available. Scheduled Oil Change and dealership failed to make sure all the needed parts to perform the Job were on Hand. This caused delay and getting the vehicle back in a timely manner

Rusell Adams

Ordered some accessories for my Silverado and really liked dealing with Tyler was great. Will go back for anything I buy.

Kevin Condrey

Jim Cook Chevrolet service team diagnosed a factory flaw that had been hidden for years. Amazing job well done. The car runs the best it ever has. Special thanks to Rod for the meticulous and thorough job. I really appreciate the care and courteous experience i had.

Johnny Hollifield

The ladies in the maintenance shop were very helpful in getting my car to the right person and getting it fixed . Also they were able to assist in getting me a courtesy ride while I waited for my car. The technician done a great job and explained all work afterwards.

Thomas Bennett

Ordered part for me and got it on time

Donald Riffle

Great service and parts support

Jessica Tov

Halfway home my car started overheating. My coolant was low and after adding water it was still overheating. I managed to make it to this Chevy place at 5pm yesterday, having never been there before. In an hour, they had me back on the road. My radiator hose had a crack. They didn't have the correct size tubes, but were able to clamp new ones down to get me home. I had my dogs with me, they let us in the waiting room with them and offered them water and a lot of attention in all of their apprehension. I can't thank these ladies and gentlemen enough.

Trey Barrier

Took our 2007 Suburban to Jim Cooks. The check engine light was on and lost power. The man at service desk was extremely helpful and very nice. I explained that this was my only vehicle and could he help me out on getting it in and fixed. This was at 1:00 Thursday, at 10:30 Friday morning he called and said it was ready to go. And cost wasn't as bad as I thought. Would recommend Jim Cooks to anyone. Thanks Jim Cooks The Barrier family