chris flynn
chris flynn left a 5-star rating without a written review.
Other reviews
Matt Jones
We broke down on our way to Asheville. We had our truck towed here over the weekend. The looked at it on Monday and made the initial diagnosis that the transfer case needed to be replaced but it took them til Friday to actually replace the transfer case. When they went to replace the transfer case they found another problem with the transmission but couldn't get it looked at until Monday. On the 2nd Friday that they'd had the car (2 full weeks now) they told me it still wouldn't be done until the following week. I asked what needed to be done and they said they still had to install the transfer case and the drive shaft. Only an hour later I called back and they said the parts were back in the vehicle but they still wouldn't get the car to me until Monday. There was still a couple hours left before they closed and all they had to do was put some fluid in and test drive it but they wouldn't give me the car back til Monday. Only after I demanded my car back and showed up in person did they get the work done. Jim Cook's knew I was broke down and did not care about the customer at all. They are incredibly slow and unprofessional. I wouldn't recommend Jim Cook's to anyone.
Leona Finch
If you need a great car or truck this is the place to go great service great people my second car I have bought from them
Cecil Burrell
Very friendly didn’t feel like I got pushed in to a truck
Jennifer Romaine
I bought a 2021 Silverado High Country from another dealership, have had many, many issues with it since. The service dept. at the original dealer was less than helpful (to put it mildly) to try and resolve the issues. Having had a previous Chevy vehicle serviced at Jim Cook I decided to bring the truck in for them to try and diagnose / resolve. I am so thankful for these people!! Landon is my service manager, he went above and beyond to chase down what the issues were, including bringing in someone in from GM to drive and troubleshoot. They were in touch frequently and explained every step along the way. The shop is a busy one (understandably!!) but they worked tirelessly on my truck, I left there with great peace of mind. I can truly & honestly say, they have a customer for life after such a pleasant experience. I was a fool for not buying my truck from these wonderful people to begin with! Thank you again & again to Landon & the rest of the service team!