Topic
Service Speed
94.7% positiveAcross 500 reviews of Jim Cook Chevrolet GMC in Marion, NC, service speed appears in 19 reviews (94.7% positive), from 2013-05-13 through 2026-06-17.
Key findings
Service Speed mentioned in 19 of 500 reviews (3.8%)
94.7% of Service Speed reviews are 4 or 5 stars
Average rating in Service Speed reviews: 4.9★
Aspects most discussed in these reviews
Punctuality & On-Time Service
58%11 mentionsResponsiveness & Speed
47%9 mentionsProfessionalism & Conduct
37%7 mentionsCourtesy & Friendliness
37%7 mentionsProblem Resolution & Effectiveness
16%3 mentionsTechnical Knowledge & Expertise
11%2 mentions
Reviews mentioning service speed
Ashton Whitaker
I always have a wonderful experience at Jim Cook Chevrolet. I’m honored to give them review #500! Efficient, Simple, And Direct.
Thomas Helms
Got the parts in quick and got it fixed quick
Glenda Elam
Friendly employees. Great wait time
Preston D.
Service was excellent as usual. Garage crew put on my spare tire quickly so I could get back to work. The replacement tire had to be ordered and arrived way sooner than I expected and was on the very next day.
Response from owner
January 12, 2021
Ryan Whitaker
I love dealing with the service team here, they take great pride in their work. I would recommend them to anyone. Fast, reasonable and efficient.
Gayle Pittman
Good quick service
Buz Buzogany
I received immediate attention to my problem, and even though I was a walk-in, my issue was solved in less than 45 minutes. Everyone was courteous and respected by time.
Kathy D Harris
Wonderful staff an fast service
Response from owner
February 11, 2022
Patti Holda
Very quick and speedy service. Efficient, courteous staff who are not just business-like, but friendly and neighborly. I always like my community dealership!
Response from owner
December 3, 2021
Tonya Davis
I was there to have 2 new tires put on the front of my car. My appointment was at 8:00 am and it took 1 hour to do this. To me, this should not have taken an hour.
Response from owner
August 20, 2021
Corey Brown
Found the car we wanted online and bought the car the same day. Jim Cook delivered the car to us directly, which is something that we have never done before. All in all, a very pleasant experience working with the great folks (Lee, Tiana) at Jim Cook Chevrolet.
Response from owner
May 28, 2021
Ken Moore
Fast oil change
Response from owner
March 19, 2021
Chelsea Seymore
Service was personal, quick, and efficient
Response from owner
February 24, 2021
Phil Robinson
Quick service on my truck thanks!! Phil Robinson.
Response from owner
January 28, 2021
Marsh Dark
Friendly people, quick service.
Margaret Jackson
They were prompt and quick. I didn't stay long and the girl in the shop is very friendly
Response from owner
November 19, 2020
Jessica Tov
Halfway home my car started overheating. My coolant was low and after adding water it was still overheating. I managed to make it to this Chevy place at 5pm yesterday, having never been there before. In an hour, they had me back on the road. My radiator hose had a crack. They didn't have the correct size tubes, but were able to clamp new ones down to get me home. I had my dogs with me, they let us in the waiting room with them and offered them water and a lot of attention in all of their apprehension. I can't thank these ladies and gentlemen enough.
Trey Barrier
Took our 2007 Suburban to Jim Cooks. The check engine light was on and lost power. The man at service desk was extremely helpful and very nice. I explained that this was my only vehicle and could he help me out on getting it in and fixed. This was at 1:00 Thursday, at 10:30 Friday morning he called and said it was ready to go. And cost wasn't as bad as I thought. Would recommend Jim Cooks to anyone. Thanks Jim Cooks The Barrier family
Ronda Bokanoski
Service dept was quick and professional!