Financing & Trade-In

Taylor Buckner

My partner recently traded in a 2023 Kia Forte basically brand new roughly 18-20,000 miles on it. It was traded for a 2023 Chevy Trailblazer LT with 60,000 miles on it. From the start of our experience it wasn’t great we went to that location because we seen the car online and that’s where it said it was. We went to the car lot to look at the car and they said it wasn’t there it was at there Hickory location and they would have it on the way and call us when it got there. Fast forward they called around lunch time saying the car was there we go back and the car is still NOT there even though he just called us and told us it was. He assures us it’s on the way and we sit and wait around until it’s time to get the kids from school and we tell them we have to go and that’s when we found out the car was still sitting in Hickory and was NEVER in transport. The car didn’t arrive until around dinner time and we wasn’t even able to go back and get the car until the next day after waiting all day. Despite everything we had to deal with we still ended up getting the car and $4,000 in negative equity. Fast forward again after a month of having the vehicle the message “shift to park”. When this message is present you can NOT turn the car off. This isn’t normal and indicates there is something wrong with the vehicle. A couple weeks later we have a new message “service park brake”. We took the car straight to the dealership from this message and they are now telling us it’ll be $180 just to even look at the car to tell us what it needs when they are the ones who just sold it to us so there shouldn’t be anything wrong with it? It sounds to me like they took advantage of us because we are young and took our brand new car with no issues and handed us one with not one but two separate issues in just a matter of weeks. So now we have to go into negative equity again to trade in this car after we just paid off all the previous negative equity because we don’t feel comfortable keeping a car that’s gave us two separate issues in such little time of having the car. We just want to warn young people like us to not do business alone with these dealerships and to make sure there’s 100% nothing wrong with the car you are getting if it’s used.

Victoria S

I recently bought out my lease and came to Jim Cook Chevrolet to handle the process. Evan was so kind, communicative & made the process so easy. Filling out the paperwork was delightful & a breeze due to Allen. Would highly recommend!

Dave Faunce

An easy, straightforward, honest and transparent buying experience at Jim Cook. The staff was so easy to work with and the epitome of amiable, hometown folks. Negotiated the vehicle I wanted and the trade-in value in less than 10 minutes. No long trips to the manager's office, no sales tactics, no number drift, no hidden fees or mystery markups. If you're looking for a GMC or Chevrolet, be sure to visit Jim Cook Chevrolet.

Debra Biddix

Great customer service! Josh is a great salesman, Allen excellent at finance! Mark made our day! Would definitely buy another car here✅

Dean McFalls

they do business the old way .other dealer want to show you 3 payments and then you pick out 1 thats bull shit, Show the price of the new car ,Then show the price of the trade in, Jim Cooks, Some people just want you to buy a payment. you dont even know how you traded .Jim Cook has been good to me .

Brittney

THE BEST CAR DEALERSHIP EVER!!!!! This was the easiest and most laid back car purchase I've ever had. Our salesman, and manager was the kindest, and sweetest people ever!!! Told them what I wanted to keep my payment at and they some how got it way under my budget with an awesome interest rate. They WAS NOT pushy AT ALL like most are. I was looking for a used car but was able to drive home in a brand new Traverse cheaper than I could a used car. Im telling yall if you want a fast, easy, laid back and best people to get you in your dream car, then you need to go see Evan And Mark at Jim Cooks Chevrolet. I promise you won't be sorry!!! AWESOME, AWESOME, AWESOME people!!!!

Eric Petersen

Came in to get a truck from them that I found on their inventory list online. Everyone was friendly and professional. The general sales manager (Mark), and I got along immediately as having both served in the armed forces. Our sales person (Courtney) put the deal together for us with no problems. Financing went smoothly and had top tier percentage rates offered. Everything went well and we left in the new truck. My brother was with us and he also looked at another truck and returned the next morning and traded from his Subaru Outback into a 1500 Chevy Z71. So, we as a family picked up two vehicles over a weekend from this good group of people.

Pamela Hudgins

I love all the people in there from sales...service department etc they are best. I did trade in my trailblazer for a equinox so I hope i love it as much as my trailblazer Ty

Chris Rodriguez

I had an excellent experience at Jim Cook Chevrolet. After searching nationwide, they had the exact 2025 Tahoe Z71 I was looking for. My sales representative, Ian, was attentive and knowledgeable, providing all the necessary information upfront. In finance, Jeremy was clear and straightforward, no pressure, explaining my interest rate, payments, and the extended warranty options. I was confident in my decision and ended up purchasing the vehicle the same day, including a 5-year/100,000 mile extended warranty. I will return for my next Tahoe purchase and highly recommend this dealership to others!

Dalton B

I had never bought a vehicle from a dealership before, and I am so glad that my first dealership experience was with Jim Cook Chevrolet. I cannot say enough about the genuineness of the salesman, the finance manager, as well as the general manager. I never felt like I was being sold anything, but that I was being dealt with as a person. I understand that business is business; however, I was struck with the humanity with which these fine folks conduct their business, from working with me to get me the payment I wanted, to ensuring I had the best interest rate I could possibly get. Thanks, guys! If you are in the market for a new vehicle, I strongly encourage you to stop by Jim Cook's and see what these guys can do for you, too.

Mike Mallardo

Ian worked very hard to get me in something that worked well for me and my budget. He made sure to be honest and showed me everything that could be done for me. It was a long day of back and forth but Ian worked his magic and it worked out. I can’t say enough about my experience and have already been sharing my great experience there with others.

Mike Singleton

My vehicle trade in and purchase was seamless. Al and Leah did a nice job of having all the paperwork waiting on me for a quick expedited purchase.