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Jim Cook Chevrolet GMC

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susan hayden

May 13, 2013 · review of Jim Cook Chevrolet GMC

We had an unpleasant experience Saturday 5/11/13 with Jim Cook Chevrolet. After my friend told salesman Joey Greene that we were going to take the truck that he looked at a couple days earlier, Lloyd took the time to remove his bed cover on the truck he was trading in, clean out his truck, take it to the car wash....only to arrive in Marion and see they let someone test drive it and then they let "US" wait around till they made the deal with that other person. He was told the truck was still available and Joey knew he was coming in. It's all about money and I'm sure they made a better deal for themselves. It was absolutly the wrong thing to do as we were right there and had already made the deal for the truck. So if it happened to him it can happen to you. They are not reliable, not reputable, not true to their word...basically to hell with you if they can make a better deal for themselves. We will never go by there to try to trade with them again and would not recommend them to anyone.

Response from owner

Susan, we apologize for you feeling that you and Mr. Fox were treated badly. We were prepared to honor Mr. Fox's deal with no issue but we had no idea when and if he was coming for sure because he said he might be here the day before and we didn't see him. Also, per his phone conversation that morning, he was told that we had a couple other interested parties. He was also told that whoever was here first got first shot at it. Mr. Fox and yourself got here after we already had someone else looking at the truck. He was here first and I am sure that you understand that we can't just take the truck away from him. Again we apologize you feel that way and would be happy try to find Mr. Fox another truck if he would like us to.

June 12, 2013

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